Thank you for visiting our website and showing interest in our services. If you have any questions, please feel free to reach out to us.

Every visitor to our website ("the user") provides certain personal data, which may occur through actions such as submitting a contact form or requesting more information about Villa Anna.

We prioritize the security of your personal on our website. Below, you will find details on how we manage your information.

We process your personal data in accordance with the GDPR and relevant legal regulations. References to the GDPR pertain to the Regulation of 27 April 2016 concerning the protection of individuals regarding personal data processing and the free movement of such data.

This Privacy Statement informs users of the personal data processing activities that Villa Anna may undertake. We reserve the right to amend this Privacy Statement at any time, with any significant changes clearly communicated to users.

Our website may contain links to other websites or electronic portals. A link does not imply our endorsement of the third-party site's content that we have any affiliation with them. We have no control over these external websites and are not responsible for their operations or the links' functionality. Once you click a link, you leave our site and assume all risks associated with the third-party site. Those sites may not provide the same protections we do, so we advise reviewing their terms and privacy policies.

Villa Anna is responsible for the collection and processing of personal data, determining which data is collected and for what purpose. We have implemented necessary measures to safeguard users' personal data from unauthorized access and use.

We may engage data processors to assist with personal data processing. These processors are legally required to maintain the security and confidentiality of the data and must adhere to our instructions. Categories of processors we use include:

- Companies for analytical purposes
- Hosting service providers
- Administrative support
- Communication services

To ensure user data protection, we have established contractual agreements with these processors to uphold the same standards as Villa Anna.

In compliance with the GDPR, we process personal data based on the following legal grounds:
- Performance of an agreement with the user or pre-contractual steps taken at their request
- Compliance with legal obligations regarding the management of the contractual relationship
- Our legitimate interest in sending information and newsletters to customers
- Explicit consent for sending information and newsletters to prospects
-Explicit consent for promotional offers (direct marketing)

Villa Anna commits to collecting and processing only the personal data essential for the intended purposes, including:
- Personal identification data (name, address, login details)
- Contact information (phone number, email address)
- Electronic identification data (IP address, cookies, click behaviour)
- Personal data (gender, age, date and place of birth, nationality)
- Content of communications (emails, chats, forms)

We collect this data when you use our website or services, and additional data may be later, such as during after-sales service. The amount of data collected depends on your usage of the website and its features.

We also use to enhance user experience, remember technical choices (like language), analyze website usage, and identify and fix errors. Villa Anna collects personal data to ensure a secure, optimal, and personalised experience. The scope of data collection may increase as users engage more with our services. We reserve the right to suspend or cancel operations if personal data is missing or incorrect.

Data processing is crucial for website's functionality and services, and is conducted for specific purposes, including:
- Following up on information requests
- Customer management: administration, order management, invoicing, support, and complaint handling
- Addressing questions and suggestions
- Dispute resolution
- Fraud prevention

When visiting our website, some personal data may also be collected for statistical purposes. We may use Google Analytics to track and analyze internet traffic and user behaviour, allowing us to optimise website use. By visiting the site, you consent to this statistical data collection as described.

Users provide personal data to Villa Anna and therefore have a degree of control. If any data is incomplete or incorrect, Villa Anna reserves the right to delay or halt expected actions.

Your personal data will only be used internally by Villa Anna and will not be sold or shared with third parties without your explicit consent. Data provided during applications will never be disclosed to others.

We ensure that personal data is processed for legitimate purposes, collected and managed appropriately, and not retained longer than necessary.

You have the right request information about your personal data processing, including the purposes, categories of data, recipients, retention criteria, and rights related to your data.

You may request the deletion of your personal data under certain conditions, such as when it is no longer needed, if you withdraw consent, if you object to processing, or if it was processed unlawfully. Deleted data may still be temporarily stored.

You may withdraw your consent at any time, especially for direct marketing purposes.

To exercise your rights, please send a written request with proof of identity to info@villaanna.com. We will respond as promptly as possible.

If you disagree with our processing of personal data, you have the right to file a complaint with the relevant supervisory authority.